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Terms of service

Order process

We try to complete orders as quickly as possible. Once we have received your payment, and it has fully settled in our account, most orders will typically ship within 2-5 business days. However, some  out-of-stock items can take 10-30 days to produce. Please allow up to 30 business days for an out-of-stock item to be delivered to you.

Should you need your item(s) by a certain date, please e-mail us at sales@linxnyc.shop, and we will make every effort to accommodate your request.

Payments

We monitor every  transaction for possible fraud. To that end, in some cases, we may take measures to verify identity of the person placing order. In such cases, you may be contacted by us via e-mail and/or phone, and we may ask you to provide valid identification and/or ask you questions to ensure that the person placing order is in fact the cardholder.

If you’re paying with a credit/debit card or PayPal, please ensure that your shipping and billing addresses match. All orders that do not comply with this requirement will be cancelled.

If you wish to make a payment by means of a wire transfer, please contact us and we will provide you with all necessary instructions. Please ensure that your wire transfer contains your name.

We reserve the right do decline any sale that we deem unsafe.

Pricing

We work hard to bring you the best prices. However, due to fluctuations of gold price, our prices may change without notice. We reserve the right to decline any sale at our discretion. A full refund will be issued, if we decline your order.

Actual weight of your item may differ from the weight indicated in the website and/or social media listing. In such cases, if the weight of the item is greater than the weight advertised, customer will be required to pay for the difference. Conversely, if the weight of the item is lesser than advertised, Linx New York will refund the difference.

Shipping

We are doing everything in our power to provide our customers with a fast, safe and secure shipping experience. We ship all packages only via trustworthy, licensed shipping carriers. All packages are covered by a third-party insurer against loss or damage incurred during transit.

Note: it is the customer’s responsibility to provide us with a safe and secure shipping address during the checkout. LINX New York WILL NOT be responsible for any case of package theft that has occurred after the package has been marked as delivered by the carrier. Moreover, our insurance does not cover such cases either. Therefore, if you are not confident that your shipping address is 100% safe, we recommend that you do not ask us to ship your order to such location.

Returns

LINX New York is committed to a customer-centric return policy. Therefore, if you are not completely satisfied with you purchase, simply return it to us for a refund or exchange.

Please note that, when returning an item/s, you shall be responsible for all shipping and shipping insurance expenses. Additionally, shipping & shipping insurance fees shall not be refunded.

Items that you wish to return must be sent back to us within 15 days from the date you received them. Please do not attempt to return your item/s after 15 days. If you do, we will hold your package until you pay a $59 insured shipping fee, and we shall then send the package back to you.

All returned items must be in the original condition, free of any visible signs of wear/use, damage, or alterations. Returned items that have been worn, damaged, or altered shall not be eligible for a refund or exchange and shall be sent back to the buyer.

15% restocking fee shall be charged on all return-eligible items.

After we have received your returned item, and completed processing your return, a refund shall be issued within 7-15 business days.

To initiate a return, please e-mail us at sales@linxnyc.shop and provide the following information:

Your full name, phone number, and your order number. We will respond with detailed instructions on how to return your purchase to us.

Donations

LINX New York will donate a percentage of each sale that is equal to or exceeds $500 to St. Jude Children’s Research Hospital. Each donation will be made on behalf of the customer making a qualifying purchase. St. Jude will send an e-mail or mail a card to the customer, acknowledging that a donation has been made in the customer’s name.